Here you can find answers to some of the most commonly asked questions about the locator services provided by Store Locator Wiz.

What are the benefits of your location services?

Using one of our location services:

• allows customers to find relevant outlets more easily; drives more traffic to your outlets
• operates 24/7 and captures all calls/enquiries
• captures a mobile and instantaneous marketplace
• allows you to replace multiple telephone listings with a single, prominent telephone number; using one number reduces advertising space, associated costs, and customer confusion.
• Saves you money by cutting call-centre costs and re-diversion charges

How many stores can I link to?

We can link your locator services to as many stores as you like.

Can I choose my own number?

Yes, if you have a predetermined number we can link the service to that. Alternatively, you can talk to our staff about acquiring a number that may suit your marketing needs.

I don't have a 13, 1300, or 1800 number. Can I still use a locator service?

Yes. We can set up a locator service to use an 04 number (such as a mobile number). Alternatively, if you prefer the universality and professionalism of a 13, 1300 or 1800 number, we can provide you with one.

What sort of information can be accessed or sent?

We can set up your locator services to convey all sorts of information, such as:

• Outlet address
• Outlet details
• Map
• Directions to location
• Opening Hours
• Ability to promote campaigns and special offers/incentives
• ...and many other types of information

Can I update information for any country?

Yes, we can link to anywhere in the world.

What details can be placed on the line?

Any number of details can be set up on the line including phone numbers, addresses opening hours and information on specials.

How are the locator services updated?

Customers will be able to update the service via Informatel's web application My Locator. Informatel then place them into production and, if required, record the changes for your archival purposes.

Can I charge a premium rate for the use of the line?

Yes, lines can be set up on 1800, 1300, 13 and 1900 numbers.

Can customers leave a message that we can reply to?

Yes, Informatel will record the message and email them to you using standard audio formats (MP3).

Can calls be directed to specific stores?

Yes

How detailed are the maps?

We use well-known mapping software so as to provide both ease of use and high detail.

What type of promotions can I run on the line?

As long as you have the correct permits you can run any promotions you like. We have extensive experience in competition management so ask us for advice.

How do customers locate their nearest store?

We use caller line identification to establish where the customer is calling from. If the caller has a private number we will ask the consumer to enter their postcode via their phone touchpad. We will determine the closest store using this same technology.

Can customers find other outlets?

Yes, the locator services can be configured to provide not just a single store but any number of predefined stores,depending on your needs.

How do we install the maps into our website?

Our staff can assist you with this to make it as simple as possible.

What type of reporting can you provide?

We provide detailed reports as standard, but at your request, we can configure our system to supply a wide range of information for you. We can report the number of htis per store, the number of outdials per store, the number of SMS messages delivered per store, and more. Speak to us about a customised reporting solution that meets your needs.

Can our customers receive information by SMS?

Yes. Directions can be sent via SMS, and maps can be sent via MMS. Please note, however, that all Australian carriers only allow for up to 160 characters in one SMS.